Refund & Cancellation Policy

Personalized orders are final sale

Our cards are produced on demand and cannot be resold, so we are unable to offer refunds, returns, or exchanges once an order has entered production, except in the specific circumstances described under “When we’ll make it right” below.

This includes (but is not limited to):

• Typos, misspellings, or incorrect information you entered
• Photo quality issues caused by the resolution or content of an uploaded image
• A change of mind about the design, color, paper, or recipient
• Ordering the wrong quantity

We strongly encourage you to review your proof and order details carefully before checking out.

Canceling or changing your order

Because every card is custom-made, an order is queued for printing as soon as you confirm it, and we can’t promise a cancellation window.

If you need to cancel or change something, email us right away at support@givingprints.com with your order number. If we can still catch it before production — or before your cards go in the mail, if we’re mailing them for you — we’ll stop it and refund you in full. We’ll always take a look; we just can’t guarantee the answer.

When we’ll make it right

We will repair, reprint, or refund your order — your choice where reasonable — if any of the following happens:

• The product is defective (for example, printing, binding, or material flaws caused by us)
• You received the wrong item or an order that doesn’t match what you approved
• The order was damaged in transit
• The order never arrived (see “Lost or undelivered orders” below)

To make a claim, contact us at support@givingprints.com within 7 days of delivery (or, for orders that never arrive, within 7 days of the expected delivery date; for cards we mailed for you, within 7 days of the day we mailed them, which we’ll email you). Please include your order number and, where relevant, a photo of the issue. Once we confirm the problem, we’ll arrange a reprint or a refund promptly — typically by issuing a corrected order at no charge.

Shipping and mailing delays

We aim to ship — or, if we’re mailing your cards for you, to mail — every order within the timeframe shown at checkout. If we learn that we won’t be able to within that timeframe (or within 30 days if no timeframe was stated), we will notify you and offer you the choice to either consent to the delay or cancel your order for a full refund. If we can’t reach you or you decline the delay, we’ll refund the amount you paid for any items we haven’t shipped or mailed.

Lost or undelivered orders

If tracking shows your order was not delivered, or it doesn’t arrive within a reasonable time after the expected delivery date, contact us at support@givingprints.com. We’ll work with the carrier to locate it and will reprint or refund the order if it can’t be recovered.

Cards we mail for you work differently. They go out as individual First-Class mail, which carries no tracking — so there is no scan to check and no carrier claim to file on a single card. What we can tell you is the day your cards went into the mail, and we’ll email you when they do. If a recipient never receives theirs, email us and we’ll look at it with you case by case, the same way we handle any other problem with an order. Do keep in mind that a card sent to a wrong or incomplete address can’t be recovered, and neither can its postage.

How refunds are issued

Approved refunds are returned to your original payment method via our payment processor, Stripe. Once we issue a refund, it is typically processed within 5–7 business days, though the exact time for the credit to appear depends on your bank or card issuer.

Where we resolve an issue by reprinting your order at no charge, no refund is issued, since you receive the product you paid for.

How to reach us

For any cancellation, claim, or question about this policy, email us:

Email: support@givingprints.com

Email is the fastest way to reach us, and we recommend it for any time-sensitive issue — the sooner we hear from you, the sooner we can fix the problem. We read every message and aim to respond within 1–2 business days.

This policy applies to orders shipped or mailed within the United States. This policy is incorporated into and forms part of our Terms of Service. Nothing in this policy limits any rights you may have under applicable consumer protection law.